Partner Relationship Management - PRM

Underpinning both the TWS platform and the Payments & Service Engine is the Partner Relationship Management (PRM) module of Aepona's Universal Service Platform.

The PRM module provides portal capabilities for partner sign-up and management, hierarchical policy enforcement and SLA management, and for all aspeccts of payment & settlement. The PRM module automates the process of partner sign-up and management, reducing the cost and time to ÒonboardÓ external partners. A partner is any 3rd party who signs up to use the network and/or payments services.

For many operators the sign-up, creation, maintenance and configuration of new partners as well as their services are mainly manual and resource intensive processes. This causes problems with regard to timeliness, accuracy and co-ordination of the data required for the various service and back-end systems.

The goal of the USP Partner Relationship Management implementation is to reduce both management and integration effort for the operator and partner alike. PRM provides the ability to maintain all partner data in a single place, yet let it be shared with other systems to ensure smooth and correct functioning of the end-to-end delivery and charging of applications.

This happens as part of a well defined business process and can include e-mail based notification of relevant parties and system administrators or, in a more complex scenario, include direct API integration for automatic provisioning of external systems.

PRM Components

Expand one or more of the following for more details of the main components of PRM:

Click here to download the Aepona USP brochure which includes further information on Partner Relationship Management.

The Partner Relationship Management (PRM) component of Aepona's USP provides the tools and web interfaces for managing 3rd parties, both for access to the Telecom Web Service APIs and for managing all aspects of Payment & Settlement. PRM places a strong emphasis on self care, both for 3rd parties and subscribers. As well as providing management functions, the portal offers development resources, forums, etc to support a 3rd party developer community.